Comments on: Grandfathered Sprint SERO Upgrade – Tips and Advice

By: mv

mv — Wed, 08 Dec 2010 03:37:50 +0000

FYI…

Thank you for contacting Employee Phone Programs. I apologize we are unable to credit your account the $70.00 for renewing your contract. In order to qualify you would have received a letter of notification. .In the letter there would be a phone number you would have to call to get the credit applied. If we can be of any other assistance please feel free to contact us.

By: V

Fri, 20 Aug 2010 05:08:24 +0000

Correction: “with the new contract end date being today’s date in 2012″.

By: V

Fri, 20 Aug 2010 05:06:58 +0000

Yesterday, I logged into my Sprint account, used the Contact Us email form and inquired about the $70 renewal credit. I received a similar email to what audrey received earlier today. Since I’m okay with just getting the credit and losing the phone upgrade isn’t a big deal to me, I responded and said, yes, I do want the credit. The $70 credit was applied to my account this evening. Just out of curiosity, after checking on the credit, I selected to Upgrade Phone. The $150 phone credit was available too, with the new contract end date being today. So, it appears that if I upgrade my phone next month, then my two year contract would end in September 2012. Upgrading does extend your contract, but it doesn’t add another two more years on top of the two for renewing. It extends the contract to two years from the date you upgrade your phone.

By: audrey

audrey — Sat, 14 Aug 2010 13:07:57 +0000

I emailed yesterday and also got the following reply:

Thank you for contacting Sprint regarding the contract renewal offers.

Your account is eligible for $70.00 Service Credit against the contract
renewal on your account.

It is also eligible for handset upgrade at the online price with two
year contract. However, it is not possible to avail both the offers
together on your account. You can opt either of the both the offers.

If you want to renew your contract for $ 70.00 Service Credit, please
reply and we will apply the credit.

And in case you want to upgrade phone at online price, you can buy a
Sprint phone by logging on to Sprint.com & selecting My Sprint or by
calling us at 1-800-777-4681.

So I’m not sure I’m going to be able to get both…any suggestions?

By: Mr. B

Mr. B — Sun, 01 Aug 2010 16:17:28 +0000

Are you sure, Joe? That sounds pretty nice! I’d love to get an Android-based phone on SERO.

By: Rita

Rita — Sat, 31 Jul 2010 23:12:28 +0000

Any chance anyone can get the SERO plan? If so, how?

By: Joe

Joe — Fri, 30 Jul 2010 21:52:29 +0000

I called customer service last night and according to the representative the “SERO PLAN” will be soon be eligible with all devices, EVO, PRE, EPIC, soon!

Here is the catch, we will have to pay $10 more per month (for 4g I guess) it will not be available until Oct. 2010, with an announcement sometime in September 2010.

By: sasa

sasa — Fri, 30 Jul 2010 07:19:13 +0000

what number did you call (telesales) and how did you get the htc touch pro 2? what was the total you paid?

By: Mark

Mark — Thu, 29 Jul 2010 18:44:07 +0000

I emailed about the $70 credit and they said I was eligible and could receive it today if I wished. I am definitely going to upgrade my phone as well though. I am curious if anyone has attempted to receive the credit and the phone upgrade within the past few weeks or so. I see people were able to do it back in May, but I’m wondering if they have picked up on the glitch yet. Hate to lose the $80 difference.

By: Mark

Mark — Mon, 26 Jul 2010 18:54:34 +0000

This is in reference to everyone asking about the $39.99 minimum monthly charge restriction. This can be found on the Frequently Asked Questions tab for SERO website… http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

How frequently can I upgrade my device?

SERO/Everything Plus customers are part of Sprint’s New For You program and qualify for a discount after only 12 months. The amount of the discount depends on the length of your contract and the number of months you have had your current device. For more information on the New for You program and to see if you are eligible for a discount, please click here. Note SERO customers are eligible for the New for You program and are excluded from the $39.99 minimum monthly charge restriction.