Interesting Money

This is the third post in my ongoing struggle with Indymac Bank. Please also see:

Part I – Indymac Bank CD Account Opening Review

Part II – Indymac CD Review – Addendum – PURE GARBAGE

Since January 21, all I’ve been trying to do is open a 7-month CD with Indymac. When I last posted, I was in a state of limbo. An Indian CSR by the supposed name of “Alan” was supposed to call me back after he got ahold of his supervisor.

As I expected, he didn’t call me back. No surprise. I sent a mental mind missile in his direction.

The Final Call?

At this point, I’m ready to contact The Consumerist with my story. Before I do so, I decide to give them one last call.

Perhaps it’s the tone of my voice, but luckily, I get connected with a supervisor named Jill very quickly. Not only that, her accent is distinctly… well, American!

Jill reviews my account and tells me:

1. Indymac will refund my “stop payment” fee for the lost check.
2. The Indian CSR was supposed to tell me to initiate a refundable “stop payment.” Instead, he told me that I already HAD stopped the payment. Sheesh.
3. I need to mail a new check (regular mail). She gave me a different address (straight to her group). Indymac will then “back date” the deposit so that I will not lose any interest. Nice!

It’s truly a wonder what can happen when one connects with a competent person. Wait, let me revise that statement: It’s truly abysmal what does NOT happen correctly while slogging through the mire of incompetent people.

Hopefully, this impossibly frustrating process is over. For the time being, my horde of rabid, laser-wielding, ankle-biting gophers is at ease.

I hope my experience in opening a CD at Indymac is not typical. In the end, the only expenses I have incurred have been the mailing of the two checks. Provided that the situation truly IS resolved (nothing surprises me anymore), this will be my last post in this saga.

While my rage at Indymac has been placated for the moment, I still do not recommend them. I have no plans to ever open an account with them again, lest they invoke the wrath of my feral gopher army!