Comments on: Concerns over FNBO Direct? An E-mail Error?

By: rolin

rolin — Thu, 20 Sep 2007 02:15:25 +0000

After calling the 1-877-370-3707 ext #4 costumer service number to discuss the alternative a:/b: requirement and being told it would be FNBO’s intent to close my account as stated without further information, I decided to close my account. The operator was very polite and said no problem it will be completed in 3 days. I said thank you. I checked my account today and indeed they they have most diligently transfered my original deposit back into my account. HOWEVER TO MY SURPRISE, the operator never disclosed, my original deposit IS MINUS A $15 WIRE TRANSFER FEE. You do the math. BE AWARE.

By: rolin

rolin — Wed, 19 Sep 2007 01:00:33 +0000

I received a similar type request after I filled out the application and was approved.

“asking our FNBO Direct account holders to provide us with the following information (alternative A or B):
Alternative A: a voided check from your funding bank account showing your name
Alternative B: a copy of a statement from your funding account AND a copy of your driver’s license, passport, or valid state ID

As soon as we receive this information and enter it into our system (approximately 24 hours), we will enable outgoing transfers from your FNBO Direct Online Savings Account. If we have not received the documentation within 30 days, we may return your deposit to your funding bank account.”

I have called them and closed the account.

By: Brendan

Brendan — Sun, 12 Aug 2007 05:12:09 +0000

I received the email shortly after submitting a substantial redemption transfer request. I received the apology shortly thereafter. Sure, maybe it’s a screw-up, but especially these days my watchword is “where there’s smoke, there’s fire.” I’m going to transfer the remainder of my funds. Of course I can’t do it right away–the site is now undergoing “maintenance” and the transfer function is disabled. Sheesh.

By: Jon

Jon — Fri, 10 Aug 2007 19:27:21 +0000

I got the letter by mistake, but it wasn’t really. My wife is a home-maker, and unemployed. This wasn’t good enough. They wanted all of her information, which I didn’t have. I closed my account. No more putting her on my accounts. Screw FNBO. BTW, I don’t believe that hey MUST have this information. This bank should fold.

By: Moving from FNBO Direct? A Few Alternatives | Interesting Money

Moving from FNBO Direct? A Few Alternatives | Interesting Money — Fri, 10 Aug 2007 19:20:04 +0000

[...] like me, you are concerned about the Due Diligence 2nd Request e-mail from FNBO Direct, then perhaps you are considering moving your money [...]

By: ryan

ryan — Fri, 10 Aug 2007 19:11:38 +0000

I also recieved the e-mail today. I just opened my account last week, so it shook me up a bit when it stated my account has been placed on hold. I called customer service and apparently they are having problems, possibly due to overload of calls and complaints about the e-mail. I finally got through after 20-25 minutes on hold. Without saying hello, or even checking to see if I had an account or not, the rep just said “If you are calling about the Due Diligence e-mail, please disregard it as it was sent in error.” I then asked if my account is on hold, and she assured me that it is not and that the e-mail was mistakenly sent out.

I am giving them til next week to straighten things out, then I am pulling out my funds. Seems they made a large mistake, and it is probably costing them dearly right now with the high volumes of withdrawls.

By: Fina

Fina — Fri, 10 Aug 2007 19:09:42 +0000

I received the email today, and then logged into my account, looked at the transfer section and it is frozen! Any confirmations I received when opening the account are on my home computer, so I can’t confirm what info I gave them, but I’m sure I gave whatever info was asked for in the application. I don’t want to respond to this email with personal information–if they need info they should allow you to enter it securely online. I think this is some kind of bizarre error, given that I never got the first request, and my confidence in them is very shaken. I have had accounts with several other online banks and have *never* had this kind of issue.

By: Jack

Jack — Fri, 10 Aug 2007 18:53:11 +0000

I received mine today, however I also got the first one and refused to respond. I am retired and they know it, they want to know who I used to work for which has absolutely nothing to do with my money in their bank. My account is frozen and will be closed in 30 days.

Jack

By: also_concerned

also_concerned — Fri, 10 Aug 2007 18:51:13 +0000

I should also add that she volunteered the information about the fnbodirect message. I had only indicated I was having an issue getting thru to the customer service tel #’s. After a couple minutes, she said they were having a problem with a message sent out “but that was with fnbodirect.” (bingo – why I was calling)

By: also_concerned

also_concerned — Fri, 10 Aug 2007 18:44:41 +0000

Also received the email about 1PM EDT. Called the bank and was disconnected – called the bricks and morter side…also disconnected. Called the credit card side and got to the switchboard – she dutifully told me I’d reached the wrong place – I persisted about trying to speak w/ someone about my savings acct – she said they were having an issue with an email sent out that was supposed to be sent forty (40) people but went to 30,000 instead – oops! Supposed to be a follow-up email to explain – meanwhile their phones are evidently lighting up. So, look for another msg – I too am not terribly concerned – fnbo is a reputable bank and FDIC insured. Plus 6% is hard to match anywhere else.