Comments on: E-Trade: Account Restriction Resolved?

By: Beth

Beth — Tue, 30 Aug 2011 15:17:55 +0000

Ok so my drama with them. Year 2011, I opened my account two weeks ago. No problems. Gave them my 12,000 check. Hold time 5 days. I had a NSF from a ACH I did. OMG this is to funny. So they restricted my account. Right away I called and told me to answer these 5 questions. Pretty routine these days. Questions went fine. Then they called my bank with me on the line just to make sure my bank account was in good standing. Never had that happen all while I was on the phone. BUT in all I have to say they did it all on the phone with me and the man was nice. Account will be unrestricted in 24 hours. So I will see in 24 hours if it’s un restricted. Very strict!! keep your ducks in a row with E*trade.

By: KB

KB — Tue, 05 Apr 2011 15:27:11 +0000

I’m currently on hold with an ETrade customer rep. I’ve been asked everything under the sun just to get my account unfrozen. This has happened three separate times now and every time I have to call customer service and be put through the ringer. I now have to be called back in 2 hours to answer more questions and then receive something in the mail for which I have to call them back again when I receive it. I would expect a company such as this to be able to provide customers with quicker service. Ridiculous. No wonder I’m switching companies.

By: Brandon Gage

Brandon Gage — Wed, 09 Feb 2011 00:10:02 +0000

ETrade froze/restricted my checking account without contacting me. I called them after my check card had been declined, and they refused to give me any details regarding my account and MY MONEY. I have, in the past 36 hours, called 5 times, and have not once received a return call from the “investigator.” This is theft, and because my balance is under $1760, it’s illegal to freeze an account. I am changing banks as soon as I can. I don\’t understand how I am not allowed access to my money. What a sick system.
Damage Resulting = I am unable to purchase food or clothing due to my account being locked.

HOW/WHY THE HELL IS THIS LEGAL?!

By: E-trade may not survive despite economic condition improved

E-trade may not survive despite economic condition improved — Thu, 23 Jul 2009 14:04:01 +0000

[...] What’s startling is the number of commenters on Mr. B’s posts who report the same experiences. For example, one writes: [...]

By: Alex

Alex — Wed, 01 Jul 2009 18:31:04 +0000

There is foolish company. I’ve received letter from their recently – they denied my application and documents without any explanations((( May because I live in Belarus?

By: venkat

venkat — Fri, 08 May 2009 13:17:51 +0000

I am too really getting fed up with my ETrade account. I had to wire some money from a joint account with my wife to another account in a different bank. When I called up day before to check, they told me no issues there. When I was in a hurry next day, they refused to wire until my send a notarized letter from my wife to them allowing the transfer. The funny thing is they allow me to write a check without my wife’s permission but no wire allowed. They really put in a fix when I was in a real hurry. Another issue I had was with ATM card (believe me it took 3 months) to one ATM card. There are so many such incidences I have with them.

By: Ian Loxton

Ian Loxton — Thu, 19 Mar 2009 23:43:13 +0000

Cannot gain access to my account with etrade as Norton security system wont let me in.

By: carla dazzi

carla dazzi — Thu, 06 Nov 2008 08:22:41 +0000

I am getting tired of triing to get the restrictions off my account. I have callled numerous times, only for the phone people to say I couldn’t have access. What to do? Now i can’t even get through on the phone. I thought that was my money. What’s really going on? I think I did everything to get the restrictions off anyway. I want the money to buy a farm and why shouldn’nt i be able to get it if I have it? It’s my money, it’s my money, it’s my money, darn it

By: Bob Kivi

Bob Kivi — Fri, 12 Sep 2008 14:57:44 +0000

I am having the same difficulty with them. A bank transfer was initiated from them and returned from my other bank. I have sent multiple copies of a notarized statement indicating the cause and verification of my identity. THE WORST PART is they NEVER told me it was restricted until I tried to take money out (cover margin) so I will be battling them to refund my margin interest in my investment account. I have been a customer for nearly 10 years but will not be very soon.

By: Florian Scholz

Florian Scholz — Sat, 03 May 2008 01:38:43 +0000

Well i had a similar problem with them. A transfer from another IP. and then i was required to fax identification, but i did it not in the 1-hour time frame. And i had to send them notarized by post. (Well the guy did not tell me that part). Well at all i got my account with some off-time back.
It could be handled better, but i understand that etrade do this for protection. that is fine. But what is going on now is not fine. Again they restricted my account. But now they do not tell me nothing. And the worst thing is they did this one hour after i got a wire of 50k. That i need that money for my business. I called every day. First they told me allways soon, now they tell me they do not know how long it will take. Two weeks have passed so far. It is not right, because if they would have a problem with the wire(what i do not understand, as i got this wires regulary) why not reject it?

Now when i log into etrade it say 0.00$. And the etrade CEO has a note that tell the customers that now etrade has more money liquid. nobody should wory. I wonder if they just freeze a big bunch of accounts to get more money liquid?

if sobdoy had a similar experiance livint dot net at gmail dot com is my email.
(exchange in the email dot in “.” and at in “@”)