I’ve been out of town for a few days, so I did not have a chance to call them again until today. Since I have the direct number to their security department, I did not have to wait for more than about 30 seconds on hold. Eventually, I got in touch with a very apologetic man who verified that the restriction had not been completely lifted on my account.
After asking me a bunch of identification questions, he lifted the restriction and asked me to initiate a small transfer so that he could verify that it would go through without interruption. Due to the nature of an ACH (Automated Clearing House) transfer, it will not actually complete until a few days from now, but he saw my transfer submission and said it looked “good to go.”
Provided that it works, this should be my last post on this overall painful and ridiculous experience. Once again, the moral of the story here is: do NOT initiate a transfer using E-Trade from a differing IP address than your current residence. In my case, I initiated two transfers from work, and ended up wasting over two weeks of time resolving the resulting issues.
Hopefully my case is unique, but if you ever find yourself in a similar situation with E-Trade, don’t bother with their usual customer service center. Call the security department directly. Here is the number:
E-Trade Security Center: 1-800-293-1621